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Terms and Conditions

Terms and Conditions - Alexander House of Flowers

Welcome to Alexander House of Flowers, your destination for exquisite flower arrangements in Perth. By using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. Introduction

These terms and conditions govern your use of the Alexander House of Flowers website (Alexander House of Flowers Shop). By accessing, browsing, or placing an order on our website, you agree to comply with these terms and conditions.

2. Products and Services

Alexander House of Flowers offers a wide range of fresh flower arrangements and related products for various occasions. We strive to provide accurate product descriptions and images on our website. However, please note that actual products may vary slightly due to availability, seasonal variations, and other factors beyond our control.

3. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD) and include Goods and Services Tax (GST). We reserve the right to change prices without prior notice. Payment must be made at the time of placing the order, using one of the accepted payment methods specified on our website.

4. Order Cancellations and Modifications

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We cannot guarantee that we will be able to accommodate your request, especially if the order is already in the process of being fulfilled.

5. Delivery

Alexander House of Flowers offers delivery services within Perth and its surrounding areas. We strive to deliver your order on the requested date and within the specified time window. However, delivery times may be affected by factors such as weather, traffic, and other unforeseen circumstances. We are not responsible for delays caused by these factors.

6. Refund and Replacement Policy

If you are not satisfied with the quality of our products or services, please contact our customer service team within 24 hours of receiving your order. We will review your complaint and, at our discretion, may offer a refund or replacement. Refunds will be processed using the original payment method.

7. Intellectual Property Rights

All content on this website, including but not limited to text, images, graphics, logos, and design, is the property of Alexander House of Flowers or its content suppliers and is protected by international copyright laws. Any unauthorized use of this content is strictly prohibited.

8. Liability

Alexander House of Flowers will not be liable for any damages arising from the use of our website or products, except as required by law. Our liability is limited to the purchase price of the products.

9. Governing Law

These terms and conditions are governed by the laws of Western Australia, Australia. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time without notice. By continuing to use our website, you agree to be bound by the updated terms and conditions.

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