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Disclaimer and Terms of Use

Important Information and Disclaimer for Alexander House of Flowers Customers

At Alexander House of Flowers, we are dedicated to offering our customers high-quality floral arrangements and exceptional service. We appreciate your trust in us for all your flower needs, and we are committed to ensuring that you have a pleasant shopping experience. Before browsing our website, we kindly request that you read the following important information and disclaimer.

Availability of Products and Substitutions

We strive to maintain a diverse and updated inventory of fresh flowers, plants, and other products showcased on our website. However, due to the seasonal nature of flowers and the varying availability of certain products, we cannot always guarantee that the items you see on our website will be in stock at all times. In such cases, we reserve the right to make substitutions with similar products of equal or greater value. Our expert florists will make every effort to maintain the overall look and feel of the chosen arrangement while ensuring the utmost quality.

Images and Representations

The images displayed on our website are intended to provide a general idea of the flower arrangements and products we offer. We make every effort to ensure the accuracy of these images, but please note that actual products may vary slightly in appearance. Factors such as lighting, monitor settings, and the natural variations of flowers can contribute to these differences. We assure you that any discrepancies will be minimal, and our team of skilled florists will work diligently to create arrangements that closely resemble the images you see on our website.

Delivery and Shipping

Alexander House of Flowers is committed to delivering your orders on time and in the best possible condition. However, there may be occasional delays or issues beyond our control, such as inclement weather, traffic conditions, or incorrect delivery information. In such instances, we will do our best to inform you of any delays and make alternative arrangements as needed. Please ensure that you provide accurate delivery information, including recipient details and any special instructions, to avoid any issues.

Order Cancellations and Changes

We understand that plans can change, and we aim to be as accommodating as possible. If you need to cancel or modify your order, please contact our customer service team as soon as possible. Please note that we may not be able to accommodate cancellations or changes for orders that have already been prepared or are in transit for delivery. In such cases, we will assess the situation on a case-by-case basis and do our best to find a satisfactory solution.

Liability and Indemnification

By using our website, you agree to indemnify, defend, and hold harmless Alexander House of Flowers and its affiliates, employees, agents, and contractors from any claims, liabilities, damages, or expenses arising from your use of our services. Our total liability to you for any claim or cause of action, whether in contract, tort, or otherwise, shall be limited to the amount you paid for the product or service giving rise to the claim.

Thank you for choosing Alexander House of Flowers for your floral needs. We are honored to be part of your special moments and look forward to serving you with the highest quality products and exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us.

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